Legal Policies for Le Poutine Website

The following draft policies are tailored for Le Poutine (“we,” “us” or “our”), a division of Trigeminy Group Pty Ltd operating a comfort‑food restaurant in Melbourne, Australia. These documents are provided for general guidance only and should be reviewed by qualified legal counsel before publication. They draw on best‑practice recommendations from Australian legal sources, including sample restaurant terms and conditions and privacy guidelinessaikyorestaurant.com.ausaikyorestaurant.com.au. The website is intended for Australian customers but may be accessed from other jurisdictions.

Terms and Conditions

1. Acceptance of Terms

These Website Terms and Conditions (“Terms”) govern your use of the Le Poutine website (the “Site”). By accessing or using the Site you acknowledge that you have read, understood and agree to be bound by these Terms. If you do not agree with any part of these Terms you must stop using the Site. Australian restaurant sites recommend making acceptance a condition of use and allowing users to cease accessing if they disagreesaikyorestaurant.com.au.

2. About Us

The Site is owned and operated by Le Poutine, a business of Trigeminy Group Pty Ltd (ABN 676 455 486) located in Melbourne, Victoria. We specialise in authentic comfort food such as poutine, gourmet burgers and other handcrafted favourites. The Site provides information about our menu, opening hours and services, and allows customers to contact us.

3. Changes to Terms

We may revise these Terms from time to time without prior notice. Any modifications take effect when posted on the Site. Continued use of the Site after changes are posted constitutes acceptance of the updated Termssaikyorestaurant.com.au.

4. Use of the Site

You agree to use the Site for lawful purposes only. Without limiting this requirement, you must not:

• Use the Site in violation of any applicable law or regulation;
  
  
• Interfere with or disrupt the Site or any servers or networks connected to the Site;
  
  
• Introduce viruses, malware or any other harmful code;
  
  
• Use any automated means (bots, spiders, scrapers) to access or copy Site content without our written permission;
  
  
• Frame or mirror the Site or use the Site for commercial purposes without our consentcom.au.
  
  

5. Menu, Products and Prices

All descriptions of our dishes, beverages and other menu items on the Site are provided for general information only. We may change menu items, ingredients, prices and opening hours at any time without notice. The availability of products may vary and is subject to seasonal availability. Nutritional information is provided as a guide only and we cannot guarantee that our menu items are free from allergens or cross‑contaminationsaikyorestaurant.com.au.

6. Intellectual Property

All content on the Site—including text, images, graphics, logos, recipes and software—is owned by or licensed to Le Poutine and is protected by copyright and other intellectual property laws. You may view or print content for your personal, non‑commercial use but must not copy, reproduce, modify, display, distribute, publish or create derivative works without our prior written consentsaikyorestaurant.com.au. Any third‑party trademarks or content appearing on the Site are the property of their respective owners.

7. Third‑Party Links

The Site may contain links to external websites, such as the Trigeminy Group, AxelGo and other third‑party services. These links are provided for your convenience; Le Poutine does not endorse and is not responsible for the content, privacy policies or practices of any third‑party sitessaikyorestaurant.com.au. Accessing linked sites is at your own risk.

8. Disclaimers

The information on the Site is provided “as is” and without warranties of any kind. While we aim to ensure that information (such as opening hours, menu descriptions and pricing) is accurate and up to date, we do not warrant its completeness or reliability. To the maximum extent permitted by law, Le Poutine disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose and non‑infringementsaikyorestaurant.com.au.

9. Limitation of Liability

To the extent permitted by law, Le Poutine and its directors, officers, employees and agents exclude all liability for any direct, indirect, incidental or consequential loss or damages arising from your use of, or inability to use, the Site or any products purchased from us. Where liability cannot be excluded under the Australian Consumer Law, our liability is limited, at our discretion, to re‑supplying the products or services, or reimbursing the cost of supplysaikyorestaurant.com.au.

10. Indemnity

You agree to indemnify and hold harmless Le Poutine and its affiliates from and against any claims, liabilities, damages, losses or expenses arising from your use of the Site or violation of these Terms.

11. Governing Law

These Terms are governed by the laws of the State of Victoria, Australia. Any disputes arising in connection with these Terms or the Site will be subject to the exclusive jurisdiction of the courts of Victoriasaikyorestaurant.com.au.

12. Contact

If you have any questions about these Terms please contact us at hello@lepoutine.com.au.

Privacy Policy

Introduction

This Privacy Policy explains how Le Poutine collects, uses, discloses and protects personal information when you visit our Site, order food, contact us or otherwise interact with us. It is designed to comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth). Restaurant websites must clearly describe what information is collected, how it will be used and with whom it will be sharedsprintlaw.com.au.

1. Information We Collect

We collect personal information directly from you when you:

• Submit an enquiry via the Site’s contact form (e.g., your name, email address, phone number and any details you include in the message);
  
  
• Make a reservation, place an online order or request catering services;
  
  
• Subscribe to our newsletter or marketing communications;
  
  
• Provide feedback or participate in promotions or competitions;
  
  
• Interact with us in person (e.g., at the restaurant) or over the phone.
  
  

We also collect certain technical information automatically when you visit our Site, including your IP address, browser type, device identifiers, pages visited, time spent and cookies or similar technologies (see our Cookie Policy below). These details help us understand how visitors use the Site and improve our servicessprintlaw.com.au.

We do not knowingly collect personal information from children under the age of 18 without parental consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can remove it.

2. How We Use Your Information

We use personal information to:

• Respond to enquiries and provide customer service;
  
  
• Process reservations, takeaway and delivery orders;
  
  
• Manage promotions, competitions and loyalty programs;
  
  
• Send newsletters and marketing communications (you may opt out at any time);
  
  
• Improve our menu, services and customer experience through feedback and analytics;
  
  
• Comply with legal obligations and maintain records.
  
  

We may combine information collected from you with data obtained from third parties (such as payment processors or reservation platforms) to improve our services and marketing.

3. Legal Basis for Processing

We process personal information only when there is a legal basis for doing so. This may include:

• Consent: when you provide your details voluntarily to make a reservation, place an order or subscribe to our newsletter;
  
  
• Contract: to fulfil orders, reservations or other agreements with you;
  
  
• Legal obligations: to comply with Australian taxation, food safety and other laws;
  
  
• Legitimate interests: to manage our restaurant and improve our services, provided that such interests do not override your rights.
  
  

4. Disclosure of Personal Information

We may share your personal information with:

• Service providers such as reservation platforms, payment processors, delivery partners and IT support who assist us in operating the restaurant and website;
  
  
• Marketing and analytics partners who help us understand visitor behaviour and tailor communications;
  
  
• Government authorities, regulators or law enforcement where required by law or to protect our rights;
  
  
• Other divisions of Trigeminy Group (such as AxelGo for delivery services) if necessary to fulfil your order or request.
  
  

We do not sell or rent your personal information to third parties. When we share information with service providers, we require them to handle it securely and only for the purposes for which it was provided.

5. Storage and Security

We store personal information in electronic and paper form. We use secure servers, encryption, access controls and other reasonable safeguards to protect it from misuse, interference, loss and unauthorised access or disclosuresprintlaw.com.au. Information is retained only as long as necessary to fulfil the purposes described above or as required by law. When personal information is no longer needed, we take reasonable steps to destroy or de‑identify it.

6. Overseas Transfers

Our service providers may store or process information overseas (for example, if we use cloud‑based systems). We take reasonable steps to ensure that any overseas recipients handle personal information in a manner consistent with Australian privacy law.

7. Your Rights

You have the right to:

• Request access to personal information we hold about you and ask for corrections where the information is inaccurate or incompletecom.au;
  
  
• Withdraw consent to marketing communications or object to the processing of your personal information;
  
  
• Request deletion of your personal information (subject to legal obligations);
  
  
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been infringed.
  
  

To exercise these rights or to raise any concerns, please contact us using the details provided below.

8. Data Breach Notification

If we suspect a data breach that is likely to cause serious harm, we will comply with the Notifiable Data Breaches (NDB) scheme by notifying affected individuals and the OAIC and by recommending steps to minimise harmoaic.gov.au.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of the policy. Your continued use of the Site after changes have been posted constitutes acceptance of the updated policy. We encourage you to review it periodically.

10. Contact Us

If you have any questions, concerns or requests regarding your personal information or this policy, please contact our Privacy Officer at hello@lepoutine.com.au.

Cookie Policy

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your actions and preferences. Although Australia does not have a standalone cookie law, the use of cookies must comply with the Australian Privacy Principles, which require transparency about data collection and, where personal information is involved, consentonetrust.com.

2. How We Use Cookies

We use cookies and similar technologies on our Site to:

• Enable core functionalities such as page navigation, ordering and secure access (essential cookies);
  
  
• Remember your preferences, such as language or location (functionality cookies);
  
  
• Analyse Site traffic and usage patterns to improve our menu and user experience (analytics/performance cookies);
  
  
• Facilitate marketing and social media integrations (where applicable).
  
  

Some cookies may be set by third‑party services integrated into our Site, such as reservation platforms or analytics providers. These third parties have their own privacy and cookie policies. We do not use cookies to collect sensitive personal information like payment details or health data.

3. Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling essential cookies may affect the functionality of the Site. If we implement a cookie banner or pop‑up, it will explain the types of cookies used and provide you with an option to accept or reject non‑essential cookies. This aligns with best practices recommended by privacy regulators for transparency and informed consentonetrust.com.

4. Changes to This Cookie Policy

We may update this Cookie Policy to reflect changes in technology, legislation or our business practices. Any updates will be posted on this page and take effect when posted. We encourage you to check this policy regularly.

5. Contact

If you have any questions about our use of cookies, please contact us at hello@lepoutine.com.au.

Disclaimer

These policies provide general information and are not a substitute for legal advice. They are based on publicly available resources and must be reviewed and customised by a qualified lawyer to ensure compliance with all applicable laws and regulations, including any obligations specific to your business or industry.